Shipping Policy
Shipping Policy
At The Black Candle Box, we are committed to providing a seamless shopping experience, and this extends to our shipping policy. Here's what you need to know:
Order Processing:
- Your order is meticulously prepared and shipped from our studio located in Atlanta, Georgia.
- We understand the excitement of receiving your fragrant treasures promptly. Typically, your order will be processed within 2-3 business days after you place it. Please note that this processing time may vary during busy periods, such as holidays or sales events.
Order Confirmation:
- Once you've successfully placed your order, you will receive an email confirmation that contains all the essential details of your purchase. This confirmation is your assurance that your order has been received and is in our system.
Shipping Notification:
- As soon as your order is carefully filled and prepared for its journey to your doorstep, you will receive a shipping notification via email.
- This notification will include important tracking information, allowing you to follow your package's progress every step of the way.
Free Shipping Details:
- We love treating our customers, and from time to time, we offer free shipping as part of special promotions or sales events.
- The availability of free shipping will depend on the ongoing sale or promotion at the time of your order. Please keep an eye out for our promotions to take advantage of this offer.
Stay Informed:
- We believe that transparency is key to a positive shopping experience. If you ever have questions about your order, our shipping process, or anything else, please don't hesitate to contact our customer support team. We're here to assist you.
At The Black Candle Box, we value your satisfaction, and our shipping policy is designed to ensure your order arrives safely and in a timely manner. Thank you for choosing us to enhance your world with the magic of fragrance.